Privacy policy

1. Introduction
Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share the personal information you provide when using our services and products. By accessing our website, you agree to the practices described in this policy.
2. Information Collected

We collect personal information such as name, address, phone number, email, payment information, and purchase history, among others. This information is necessary to process orders, provide customer support, and enhance your shopping experience.

3. Use of Information

We use your personal information to:

- Process and deliver mattress orders;
- Improve our customer service and respond to inquiries;
- Send promotional offers and updates related to our products (if you have opted in to receive such communications);
- Conduct internal analysis to improve our services.

4. Information Protection

We implement security measures to protect your personal information from unauthorized access, alteration, or improper disclosure. We use encryption and other security features to safeguard sensitive data.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties, except when necessary to deliver products (such as with shipping companies) or to comply with legal obligations.

6. Cookies

Our website may use cookies to improve navigation, analyze trends, and personalize content for users. You may configure your browser to block cookies, but this could affect your experience on the site.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be published on our website, and your continued use of our services will indicate your acceptance of the updates.

8. Contact

If you have any questions about our Privacy Policy or wish to access, correct, or delete your personal information, please contact our customer support team.


General Data Protection Regulation (GDPR)

1. Introduction
Dreamura respects the privacy of its customers and is committed to protecting the personal information provided. This Data Processing Policy aims to clarify how we collect, use, store, and protect customers’ personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Collection of Personal Data
We collect personal information when you interact with our services and products, including:

- Information you provide directly: such as name, address, phone number, email, payment details, and more, when you make a purchase or register on our website;
- Information collected automatically: such as browsing behavior, IP address, device type, cookies, and shopping activity on our site

3. Purpose of Data Processing
We use the collected personal data for the following purposes:
- To process and deliver mattress orders;
- Customer service and product-related issue resolution;
- To send offers, promotions, and updates on new products, with your consent;
- To improve our services through the analysis of customer behavior and preferences;
- To comply with legal and regulatory obligations.
4. Legal Basis for Data Processing
Dreamura processes personal data based on one or more of the following legal grounds:

- Contract performance: to complete sales, shipping, and product delivery;

- Legal compliance: to meet tax and regulatory obligations;
- Consent: when requested to send promotions and marketing communications.

5. Data Storage
Personal data will be stored for as long as necessary to fulfil the purposes described in this policy or until the customer withdraws consent. After this period, the data will be securely deleted, unless retention is required by law.
6. Sharing of Personal Data
We may share your personal data with:

- Service providers: such as shipping companies, payment processors, and e-commerce platforms;
- Regulatory and legal authorities: to comply with legal obligations, legal proceedings, or investigations We do not sell, rent, or share your personal data with third parties for commercial purposes without your explicit consent.
7. Data Security
We implement technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. However, no security measure is infallible, and Dreamura cannot be held responsible for incidents caused by external failures or improper user behavior.

 

8. Data Subject Rights
You have the following rights regarding your personal data:

- Access: to request information about the data we process;
- Correction: to request updates or corrections to incorrect or outdated data;
- Deletion: to request the deletion of personal data, except when retention is legally required;
- Withdrawal of Consent: if you have provided consent, you may withdraw it at any time To exercise your rights, please contact our customer support team.

9. Cookies
We use cookies and similar technologies to improve user experience, personalize content, and analyze site performance. You can adjust your browser settings to refuse cookies, but this may impact site functionality.

10. Changes to the Data Processing Policy
We may update this Data Processing Policy at any time to reflect changes in our practices or to comply with new regulations. Updates will be posted on our website, and your continued use of our services will imply acceptance of the revised policy.

11. Contact
If you have any questions about this Data Processing Policy or wish to exercise your rights, please contact our customer support team.