We are Dreamura, a brand dedicated to providing high-quality sleep products inspired by the serene elegance of Japanese culture and precision-crafted in Portugal. Our mission is to provide more than just a good night’s sleep — we aim to transform rest into a restorative experience that nourishes both body and mind.

We are based in Portugal, where we combine the best of Portuguese craftsmanship with design inspired by Japanese culture, to create products that offer balance, comfort and tranquility.

After placing your order with Dreamura, you will receive a confirmation email with the details of your purchase. You can check the estimated delivery date on the product page, in the shopping cart and during the checkout process. Once your order has been dispatched, you will receive another email with tracking information and shipping updates.

When you complete your order, you will see a field in your shopping cart where you can enter your discount voucher code. Simply add the code and select "apply" before completing your order to use the discount.

Delivery times vary depending on your location and the items you order. You will receive an estimated delivery date when you place your order, and you can track your shipment for the most accurate updates.

Shipping costs depend on the size and destination of your order. The exact cost will be calculated at checkout.

We currently handle all deliveries through selected carriers and do not allow customers to choose their preferred carrier.

All Dreamura orders are delivered directly to your home via a courier service. You will need to provide a delivery address when placing your order, and the courier will deliver to that address.

Sometimes Dreamura items are shipped separately depending on size or weight. Please check your membership account or shipping email for additional shipping tracking details. If you are still missing an item, please contact our customer support team for assistance.

If your order has been returned, please contact our customer service team to identify the order and arrange a new shipment. Please note that additional shipping costs may apply in the event of a return.

If you are experiencing issues with delivery, please provide your order or tracking details to our customer support team so we can help you resolve the issue.

If you receive a damaged item, or if the packaging shows signs of damage, please document the situation with photographs. This will help us process your claim. Once you have recorded the damage, please send the photographs along with a detailed description to our customer support team, who will assist you further.

You can pay for your order via Multibanco transfer, Credit Card, PayPal or Google Pay.

You have 30 days from the delivery of your order to return any item. If you wish to return an item, please contact our customer support team within this time frame.

To initiate a return, simply contact our customer support team and inform them of your decision to return the product. They will guide you through the entire process.

At this time, we do not offer direct exchanges. If you wish to return an item and purchase a different one, please follow the returns process and place a new order for the desired item.

The costs of returning the order are always the responsibility of the customer. Please ensure that the items are returned in the same condition in which they were received.

Dreamura products come with a standard warranty period. The warranty length will be indicated with each product and typically ranges from 1 to 5 years depending on the item.

To activate the warranty, please contact our customer support team with your order details. Our team will guide you through the warranty claim process.

Yes, you can request a quote for technical assistance if your item is out of warranty or does not meet warranty requirements. Please contact our customer support team for more details.

The customer is responsible for shipping costs when sending an item in for service or warranty assistance.