Getting to know Ana Cristina.

Who is

Ana Cristina has been with Dreamura since the brand's launch. She is the Sleep Advisor – the person who answers when you call, advises when there are technical questions, and supports the customer from the first contact to delivery and throughout the trial period.

Before Dreamura, she worked in specialized customer support for sleep products. At Dreamura, she received internal training in sleep physiology, spinal ergonomics, and mattress materials. She knows our entire range by heart – she knows what each model does, who it's for, and what not to recommend.

What she does

Pre-purchase advice

If you're torn between two models, or don't know where to start, she can help. No pressure. No hard selling. She asks the right questions – how you sleep, what pains you have, what you disliked about previous mattresses – and then recommends 1 or 2 models. Never the entire catalogue.

Post-purchase support

In the first few weeks with a new mattress, questions always arise – "is this normal?", "how long do I need to wait?". Ana Cristina is the one who answers. And if something isn't working during the 100-night trial, she's the one you can talk to about alternatives or returns.

Problem resolution

If something went wrong – a delivery delay, a manufacturing defect, a warranty question – she coordinates with the team to resolve it quickly. Our commitment is a 48-hour working day replacement in case of a defect.

Internal training

She keeps the Dreamura team informed about new developments, improvements, and the feedback we receive from customers – this feedback shapes the next products we develop.

What she doesn't do

Ana Cristina is not a doctor. If you have specific pains or health problems, we always recommend consulting your doctor or physical therapist. Her advice is technical (which mattress for which sleep profile, which pillow for which type of numbness), never medical.

How to talk to her

Several ways, choose the one that suits you best:

  • Phone: +351 21 150 95 04 (weekdays, 9 am-6 pm)
  • Email: clientes@dreamura.com
  • Reply to any Dreamura email you receive – it will automatically reach her
  • Showroom visit: Avenida das Túlipas 23, 1495-243 Algés.

What Ana Cristina says on the product sheets

In each of our mattress and pillow product sheets, you will find a "What the Advisor Says" block – with a specific observation from her about the product: who it's for, what to expect, what not to expect.

These are honest tips. When Ana Cristina thinks a model isn't the first choice for you, she says so – and indicates what she recommends as an alternative.

Do you have a question about your sleep? About a product from our range? About a hotel project?

Ana Cristina is available.